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Client Service Associate customer service

Alberta > Calgary. posted Tuesday, 30 May 2017 , Visits 89

Offer Type: Offering

Category: Service à la clientèle

City: Calgary

Responsibilities: -Maintain complete client files and ensure documentation in good order. -Participate fully as a member of the team and contribute to a positive work environment -Provide excellent customer service at all times -Appropriately communicate with upset customers to resolve their inquiries -Thrives as a team player in a fast-paced, high-energy, change-oriented environment -Follow up to customer inquiries by taking specific action in a timely manner -Problem solve to help customers resolve issues -Answer any customer questions with up to date information -Communicate any new and important information to all current clients Qualifications: -Focuses on needs of the customer by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance and meeting commitments. -Proactive in assessing customer needs and expectations. -Customer Service Experience (1 Year) -Strong and Effective Verbal Communication Skills -Detail-oriented, able to work in a fast-paced environment -Strong analytical and listening skills required to clearly articulate information to our new and current clients -Knowledge with Microsoft Word and Excel -Ability to work well in a team environment and confidence when put towards a leadership Hours: Full Time (Monday- Friday), Part time (Depending on Availability)

compensation: Compensation: Hourly Rate (based on experience) Performance Bonuses, Ongoing Paid Training, Travel Opportunities

employment type: full-time

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