Customer Service Representative Estimator customer service
Alberta > Edmonton.
posted Sunday, 17 September 2017 , Visits 69
Service à la clientèle
Customer Service Representative
Are you ready to join a growing and successful organization? Do you have a passion for helping people and providing excellent customer service? If so, this may be the position you have been waiting for!!
Headquartered in Winnipeg with 14 branches and four manufacturing facilities located in Western Canada and the Pacific Northwest, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada`s Best Managed Companies.
Required immediately, our Edmonton Branch is seeking A FULL TIME CUSTOMER SERVICE REPRESENTATIVE to grow the business and increase awareness of the FLOFORM brand.
The successful candidate will:
Have a High School Diploma with other relatable education
Have 2 years estimating blue print, and completing measurements
Have 2 years customer service experience with experience in similar industry
Have basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Have the ability to solve problems as they arise
Have strong organizational skills, with attention to detail
Have the ability to handle challenging situations with diplomacy and respect
Have effective verbal communication skills
Have basic mathematical skills with strong understanding of measurements, fractions
Duties and Responsibilities:
Responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
You will be responsible for:
Estimating blueprints and completing measurements with commercial clients which may require on site visits
Maintaining a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Inputting orders/quotes into the computer system and confirms availability of product
Responding to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
Establishing proactive communication with customers to ensure understanding of product ordered
Responding to general customer enquiries while on-site in a professional manner
Maintaining and developing relationships with contractors, clients and sub contractors
Handling quality and service issues to develop/maintain customer loyalty
Ensuring orders are priced accurately and invoices are issued promptly
Resolving pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Ensuring that orders are put into production on time to meet pickup and delivery schedules
Other duties as assigned
FLOFORM is proud to offer the successful candidate:
Medical and dental benefits
Opportunity to participate in our employee profit share program
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our Customers the best countertop purchasing experience available."
Click here to Apply:
employment type: full-time
Contact poster by email
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