Our Downtown Ottawa Call Centre is located at 360 Lisgar Street. MSi is a leading edge software development and recruiting company with 19 years of experience. We have architected and developed crucial enterprise software solutions for some of Canada`s largest private and public companies.
We are currently hiring Customer Service Representatives for our Customer Care department, handling calls for our partner, Bell Canada. The objective is to ensure that all of our residential customers are offered exceptional customer service while selling/up-selling, and retaining our telecom clients` services.
Our modern call centre offers competitive hourly rates, paid training, and the opportunity for advancement within one of Ottawa`s most dynamic employers.
What You Will Do
Our Customer Service Representatives handle incoming calls from existing and potential Bell Canada customers. You will be handling back-to-back phone calls while entering concise/brief notes (ex: adjustments made to the customer`s account, promos applied, rescheduling of appointments, retention tactics, etc.) with a high level of speed and accuracy.
A typical call involves:
-Providing professional and knowledgeable service.
-Establishing strong customer relations with both existent and potential customers.
-Actively seeking out opportunities for additional sales with new and existing customers.
What You`re Good At
-Customer Service - We want our clients to feel your smile through the phone!
-Communication - You need strong written and verbal communication skills to excel in this role.
-Sales - Upselling is a critical part of this job. Previous experience selling on commission or in a call centre will move you to the front of the line.
-Computer Savvy - Experience with Microsoft Office Suite and comfort learning new programs is essential to your success in our call centre.
-Flexibility - Many of our shifts involve evenings and weekends, so the ability to work flexible hours is crucial.
What We Offer
-Full-time positions with the opportunity for overtime.
-Competitive hourly rate ($15-$16 base to start).
-Commissions as high as $750 per month, plus lucrative bonuses like gift cards and monthly draws for prizes include -Apple/Bose/Sony/Samsung products, tickets to CFL/NHL/NBA games, music concerts, and more!
-Six weeks of paid training from our expert team.
-A fun-filled team atmosphere including Christmas parties, BBQ`s and team outings.
-Spacious work stations with updated technology platforms and first-class equipment.
-A convenient, Downtown Ottawa location just steps away from OC Transpo routes and several public parking lots.
-Recognition for individual efforts.
-A sense of community! We pride ourselves on our inclusive, open, and engaging work environment that supports our multicultural workforce.
Take the next step to your success!
Are you the missing piece? If you`d like to find out, please apply online at:
Job Type: Full-time
Salary: $15.00 to $16.00 /hour
compensation: $15.00 to $16.00 / hour plus commission & bonuses
employment type: full-time
Contact poster by email
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