Inside Sales Customer Service Representative customer service
Alberta > Edmonton.
posted Sunday, 23 July 2017 , Visits 87
Offer Type:
Offering
Category:
Service à la clientèle
City:
Edmonton
ROLE: As a member of the Alliance customer service/inside sales team, the Inside Sales & Customer Service Representative will ensure that our northern Alberta customers receive the highest quality service on time, every time.
HOURS: Full-time, 40 hours per week, Monday-Friday (Some overtime required occasionally.)
JOB RESPONSIBILITIES:
-Become a door product specialist within our team of customer service representatives.
-Process customer orders, vendor purchase orders, customer calls, backorders and confirmations in an efficient and timely manner.
-Provide technical, pricing, quotation support and market knowledge support to all other sales colleagues within the Alliance branch.
-Maintain frequent telephone & email contact with customers for follow-up and relationship-building.
-Professionally and courteously answer incoming phone calls.
-Positively address customer concerns.
-Cooperatively interact with all team members & departments to successfully meet customer needs.
-Track order status, monitor, coordinate and process order delay communication to customers.
-Maintain filing of documents and order information.
-Record problems and identify customer service process improvements that meet or exceed customer expectations.
CORE COMPETENCIES:
-Minimum two (2) years` experience in a customer service role, ideally in the door/building products industry
-Post Secondary Education preferred
-Knowledge of Microsoft Office (Excel, Outlook 10) and good general computer skills
-Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
-Ability to handle and resolve recurring problems with difficult customers
-Excellent interpersonal, verbal, and written communication skills
-Ability to prioritize and use sound judgment skills
-Ability to work well in a team environment, as well as individually, without supervision
COMPENSATION & BENEFITS:
-Compensation based on experience
-Company Benefits Package (After 3 Calendar months)
-MSP Allowance (After 3 Calendar months)
-Profit share (After 1 Calendar year)
HOW TO APPLY:
For more information or to apply now, please click on the link below or paste it into your web browser. (607) 427-*****************Click for view 3.html">link
MORE ABOUT OUR COMPANY:
Alliance Door Products is one of North America`s leading distributors of quality residential, commercial, and architectural doors. We are a FAST-GROWING COMPANY dedicated to a STRONG EMPLOYEE CULTURE of integrity, responsiveness, fun, innovation and growth. We are an Equal Opportunity Employer.
compensation: Competitive Wages and Benefits Package
employment type: full-time
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