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Inside Sales Customer Service Representative customer service

Alberta > Edmonton. posted Sunday, 23 July 2017 , Visits 96

Offer Type: Offering

Category: Service à la clientèle

City: Edmonton

ROLE: As a member of the Alliance customer service/inside sales team, the Inside Sales & Customer Service Representative will ensure that our northern Alberta customers receive the highest quality service on time, every time. HOURS: Full-time, 40 hours per week, Monday-Friday (Some overtime required occasionally.) JOB RESPONSIBILITIES: -Become a door product specialist within our team of customer service representatives. -Process customer orders, vendor purchase orders, customer calls, backorders and confirmations in an efficient and timely manner. -Provide technical, pricing, quotation support and market knowledge support to all other sales colleagues within the Alliance branch. -Maintain frequent telephone & email contact with customers for follow-up and relationship-building. -Professionally and courteously answer incoming phone calls. -Positively address customer concerns. -Cooperatively interact with all team members & departments to successfully meet customer needs. -Track order status, monitor, coordinate and process order delay communication to customers. -Maintain filing of documents and order information. -Record problems and identify customer service process improvements that meet or exceed customer expectations. CORE COMPETENCIES: -Minimum two (2) years` experience in a customer service role, ideally in the door/building products industry -Post Secondary Education preferred -Knowledge of Microsoft Office (Excel, Outlook 10) and good general computer skills -Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping -Ability to handle and resolve recurring problems with difficult customers -Excellent interpersonal, verbal, and written communication skills -Ability to prioritize and use sound judgment skills -Ability to work well in a team environment, as well as individually, without supervision COMPENSATION & BENEFITS: -Compensation based on experience -Company Benefits Package (After 3 Calendar months) -MSP Allowance (After 3 Calendar months) -Profit share (After 1 Calendar year) HOW TO APPLY: For more information or to apply now, please click on the link below or paste it into your web browser. (607) 427-*****************Click for view 3.html">link MORE ABOUT OUR COMPANY: Alliance Door Products is one of North America`s leading distributors of quality residential, commercial, and architectural doors. We are a FAST-GROWING COMPANY dedicated to a STRONG EMPLOYEE CULTURE of integrity, responsiveness, fun, innovation and growth. We are an Equal Opportunity Employer.

compensation: Competitive Wages and Benefits Package

employment type: full-time

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