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Manager Customer Service

Alberta > Alberta beach. posted Thursday, 23 June 2016 , Visits 334

Offer Type: Offering

Category: Service à la clientèle

City: Alberta beach

We`re looking for a full time/part time Manager Customer Service who is an experienced professional, an analytical thinker, and is well versed in customer satisfaction goals. Along with supporting our customers in a friendly and helpful manner, the Customer Service Manager will lead, coach, and develop an existing close knit customer service team and be a key contributor in the growth and overall success of the Customer Service Department. Responsibilities Ensure employee scheduling is optimal to meet contact volume Execute performance management process and support employees in their personal and professional development Engage in the hiring, training, and development of new staff when department growth is required Maintain consistent reporting and analysis of key department metrics Meet or exceed department goals and objectives Measures of Success: Documentation Skills Customer Satisfaction ratings as captured in surveys Ticket resolution metrics Skills: Abilities for customer service Ability to organize resources and establishing priorities Computer literate with experience in MS Office and strong MS Excel skills Clear and effective communicator Strong organizational and time management skills along with multi-tasking abilities Excellent leadership ability and interpersonal skills We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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