Client-focused Project Analyst to work with our client accounts in managing their online communications and experience with customers. This includes understanding their business needs, developing and maintaining their database of answers to user questions they get through their websites.
As a part of our dynamic Cognitive Technology and Innovation Center team based in Toronto, ON, you`ll be working alongside others just like you - other smart, logical, and driven client service individuals who work in a team based environment that trust and depend on one another to deliver awesome solutions to our very well-known clients in the industry - and in different languages, no less!
Join a well-established, venture-backed company that is on the cutting edge of using AI to deliver a superior customer experience. . Even more, you `get` what we do: innovating AI based technology to help companies acquire customers and manage relationships that drive new levels of customer satisfaction and profitability.
TO BE SUCCESSFUL, YOU WILL:
Not a Developer or Database Analyst? That`s ok - this is a customer-supporting role and what we`re actually looking for is a unique blend of logic, linguistics, self-direction, problem solving, organizational, and language skills. We teach the rest!
You do, however, need to be driven by the ability to deliver exceptional quality work and high degree of customer service on time - every time. You`ll be using Excel and Word on a regular basis - so you`ll need to be a pro.
TO BE SUCCESSFUL YOU HAVE:
University Degree or relevant experience (preference in Linguistics, Translation, Computer Programing, etc.)
Intermediate to fluent in Japanese (both written and spoken)
employment type: full-time
Contact poster by email
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