Education :None
Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It`s time you got to know Global Quest Solutions.
We are looking for candidates with a great customer focus, computer proficiency, good communication skills and strong attention to detail. This is a permanent, full time position. In this role, you will be responsible for handling inbound calls from customers regarding consumer electronics service requests.
You will:
• Answer incoming calls from customers regarding their protection plan policies
• Walk customers through service request procedures when necessary
• Troubleshooting for products including but not limited to TV’s, major appliances, and cell phones.
• Provide 1 call resolution
• Follow up with customers when needed either via email or callback
• Ensure all company required procedures are followed
• Provide pertinent and timely information to all customers
REQUIRED QUALIFICATIONS:
• At least 1 year of customer service experience
• Excellent customer service and communication skills
• PC literacy (Windows, web navigation) and 25 WPM typing skills
• Must be able to work a flexible schedule
• Schedule is subject to shift bid process
• Sales and retention experience is a plus
PERKS:
• Keep the same shift for 6 months
• Two weeks of vacation, three sick days and three personal days yearly
• Two consecutive days off weekly
• Full benefits after 30 days
• Technical proficiency is a plus
EARNING POTENTIAL:
• Base hourly Rate (English): $20.80
• Base hourly Rate (Bilingual): $30.80
• Hourly incentive for hours worked after 5pm and weekend shifts: $2.50
• Monthly Bonus plan: Up to $600/month
• Total earning potential 19.75
•
• Job Type: Full-time
• Pay: $20.80-$30.80 per hour
All Enquries and Applications be directed to
Human Resource Department
Contact poster by email
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